LG S4NQ12JA3QJ Owner's Manual page 38

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Symptoms

Your home appliance

and smartphone is

not connected to the

Wi-Fi network.

NOTE

• Some functions may not be supported, depending on the model.

The password for the Wi-Fi that you are trying to connect to is

incorrect.

• Find the Wi-Fi network connected to your smartphone and remove it,

then register your appliance on LG ThinQ.

Mobile data for your smartphone is turned on.

• Turn off the Mobile data of your smartphone and register the appliance

using the Wi-Fi network.

The wireless network name (SSID) is set incorrectly.

• The wireless network name (SSID) should be a combination of English

letters and numbers. (Do not use special characters.)

The router frequency is not 2.4 GHz.

• Only a 2.4 GHz router frequency is supported. Set the wireless router to

2.4 GHz and connect the appliance to the wireless router. To check the

router frequency, check with your Internet service provider or the router

manufacturer.

The distance between the appliance and the router is too far.

• If the distance between the appliance and the router is too far, the signal

may be weak and the connection may not be configured correctly. Move

the location of the router so that it is closer to the appliance.

Possible Causes & Solution

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