Dell Latitude 7230 Service Manual
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Dell Latitude 7230 Service Manual

Rugged extreme tablet
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Latitude 7230 Rugged Extreme Tablet
Service Manual
Regulatory Model: T06H
Regulatory Type: T06H001
December 2022
Rev. A00

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Summary of Contents for Dell Latitude 7230

  • Page 1 Latitude 7230 Rugged Extreme Tablet Service Manual Regulatory Model: T06H Regulatory Type: T06H001 December 2022 Rev. A00...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2022 Dell Inc. or its subsidiaries. All rights reserved. Dell Technologies, Dell, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    After working inside your tablet..........................10 BitLocker..................................10 Chapter 2: Removing and installing components................11 Recommended tools................................11 Screw list....................................11 Major components of Latitude 7230 Rugged Extreme Tablet................13 Batteries....................................15 Lithium-ion battery precautions..........................15 Removing the batteries.............................. 15 Installing the batteries..............................16 Subscriber Identification Module (SIM) card......................17 Removing the uSIM..............................17...
  • Page 4 Removing the USB/HDMI port..........................40 Installing the USB/HDMI port........................... 41 USB-port assembly................................43 Removing the USB-port assembly.......................... 43 Installing the USB-port assembly..........................43 Mini-serial RS232 port assembly........................... 44 Removing the Mini-serial RS232 port assembly....................44 Installing the Mini-serial RS232 port assembly.....................44 RJ45-port assembly................................45 Removing the RJ45-port assembly.........................45 Installing the RJ45-port assembly...........................45...
  • Page 5 Clearing CMOS settings..............................96 Clearing BIOS (System Setup) and System passwords..................96 Chapter 5: Troubleshooting......................97 Handling swollen Lithium-ion batteries........................97 Dell SupportAssist Pre-boot System Performance Check diagnostics..............97 Running the SupportAssist Pre-Boot System Performance Check..............98 Built-in self-test (BIST)..............................98 M-BIST...................................98 LCD Power rail test (L-BIST)...........................

  • Page 6: Chapter 1: Working Inside Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 7: Before Working Inside Your Tablet

    Ensure that your computer is shut down and the AC adapter is disconnected. a. Hold <B> key on the keyboard and press the power button for 3 seconds or until the Dell logo appears on the screen. b. Press any key to continue.

  • Page 8: Safety Precautions

    ESD protection is an increasing concern. Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 9: Esd Field Service Kit

    It is recommended to use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical to keep sensitive parts separate from all insulator parts while performing service and that they use anti-static bags for transporting sensitive components.

  • Page 10: Transporting Sensitive Components

    Transporting sensitive components When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport. After working inside your tablet About this task After you complete any replacement procedure, ensure that you connect external devices, cards, and cables before turning on your tablet.

  • Page 11: Chapter 2: Removing And Installing Components

    Removing and installing components NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Recommended tools The procedures in this document may require the following tools: ● Phillips screwdriver #0 ● Phillips screwdriver #1 ●...
  • Page 12 Table 1. Screw list (continued) Component Screw type Quantity Screw image WWAN card M2x3 I/O daughter-board M2x3 M2x5 USB/HDMI port M2x3 M2x5 USB-port assembly M2x3 M2x5 M2.5x4 Mini-serial RS232 port assembly M2x3 M2x5 RJ45-port assembly M2x3 M2x5 Blank top-cover M2x5 USB daughter-board M2x3 M1x2.65...

  • Page 13: Major Components Of Latitude 7230 Rugged Extreme Tablet

    SSD release-latch holder M2x5 System board M2x3 Mini-serial RS232 bezel M2x2 Mini-serial RS232 FPC Hexagonal standoff nuts Major components of Latitude 7230 Rugged Extreme Tablet The following image shows the major components of Latitude 7230 Rugged Extreme Tablet. Removing and installing components...
  • Page 14 1. Battery 2. SSD door 3. Solid-state drive 4. Back-cover assembly 5. Fan and SSD heat-sink assembly 6. Heat sink 7. System board 8. Display-panel assembly 9. HDMI/USB port 10. I/O daughter-board Removing and installing components...

  • Page 15: Batteries

    18. Blank top-cover 19. Battery NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for purchase options.

  • Page 16: Installing The Batteries

    Steps 1. Slide the battery release latch to the unlock position. 2. Slide the latch down to unlock the battery. 3. Lift the battery out of the battery bay. 4. Remove the battery from the tablet. Installing the batteries Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 17: Subscriber Identification Module (Sim) Card

    Steps 1. Align the pins on the battery with the connector on the tablet. NOTE: Ensure that the metal pin of the battery is aligned in place. 2. Place the battery into the battery bay until it clicks into place. 3.

  • Page 18: Inserting The Usim

    About this task The figure indicates the location of the uSIM and provides a visual representation of the removal procedure. Steps 1. Open the uSIM slot cap. 2. Press the uSIM card, and slide it out of the slot. NOTE: Use a flat pointed scribe to ease removing the SIM.

  • Page 19: Stylus

    Steps 1. Insert the uSIM card in the slot until it is locked. 2. Close the uSIM slot cap to initial state. Next steps 1. Install the batteries. 2. Follow the procedure in after working inside your tablet. Stylus Removing the stylus Prerequisites 1.

  • Page 20: Installing The Stylus

    Steps 1. Slide the stylus upward using the groove on the stylus pen. NOTE: Avoid pulling the stylus with the stretchable thread. 2. Loosen the knot and slip the stylus through the hole to remove the tether from the chassis. Installing the stylus Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 21: Handle

    Steps 1. Slip the stylus through the hole to create a knot that holds the tether to the chassis. 2. Insert the stylus into the slot on the tablet. NOTE: When not in use, avoid hanging the stylus that is detached from its groove. Next steps 1.

  • Page 22: Installing The Handle

    Steps 1. Remove the two (M3.5x15) screws that secure the handle to the chassis. 2. Remove the handle from the tablet. Installing the handle Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the handle and provides a visual representation of the installation procedure.

  • Page 23: Back-Cover Assembly

    Steps 1. Align the screw holes on the handle with the screw holes on the tablet. 2. Replace the two screws (M3.5x15) to secure the handle to the chassis . Next steps 1. Follow the procedure in after working inside your tablet.
  • Page 24 Removing and installing components...
  • Page 25 Steps NOTE: For models shipped with an M.2 SSD door, do not remove the M.2 SSD door in order to remove the back-cover assembly. 1. Place the tablet on a flat and clean surface. 2. Remove the two screws (M2x3) and 19 screws (M2.5x8—Torx 8) that secure the base-cover assembly in place. 3.

  • Page 26: Installing The Base-Cover Assembly

    9. Remove the back-cover assembly away from the tablet. Installing the base-cover assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The figure indicates the location of the component and provides a visual representation of the installation procedure. Removing and installing components...
  • Page 27 Steps 1. Place the tablet on a flat and clean surface. 2. Connect the power-button daughter board FPC to the connector on the system board. 3. Replace the single screw (M2x5) to secure the power-button daughter board FPC to the system board. 4.

  • Page 28: M.2 Solid-State Drive

    3. Install the batteries. 4. Follow the procedure in after working inside your tablet. M.2 solid-state drive Removing the M.2 2230 solid-state drive Prerequisites 1. Follow the procedure in before working inside your tablet. 2. Remove the handle (for models shipped with/without an M.2 SSD door). 3.

  • Page 29: Installing The M.2 2230 Solid-State Drive

    Steps 1. For models shipped with an M.2 SSD door, remove the single screw (M2x2) that locks the SSD door release latch. 2. For models shipped with an M.2 SSD door, slide down and hold the SSD-door release latch and then remove the SSD door from the tablet.
  • Page 30 Steps 1. Align and place the solid-state drive on the SSD carrier. 2. Align the screw hole on the SSD cap with screw hole on the SSD carrier. 3. Replace the single screw (M2x3) to secure the SSD cap to the SSD carrier and flip the solid-state drive assembly. 4.

  • Page 31: Wireless Card

    5. Verify if the storage device is installed correctly: a. Turn on or restart your computer. b. Press F2 when the Dell logo is displayed on the screen to enter the system setup (BIOS) program. NOTE: A list of storage devices are displayed under the System Information in the General group.

  • Page 32: Installing The Wireless Card

    Steps 1. Remove the screw (M2x3) that secures the wireless-card bracket to the wireless card. 2. Remove the wireless-card bracket off the wireless card. 3. Disconnect the antenna cables from the wireless card. 4. Slide and remove the wireless card from the wireless-card slot. Installing the wireless card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
  • Page 33 Steps 1. Connect the antenna cables to the wireless card. Table 2. Antenna-cable color scheme Antenna Cable Color WLAN Auxiliary Black WLAN Main White 2. Align the notch on the wireless card with the tab on the wireless-card slot. 3. Slide the wireless card at an angle into the wireless-card slot. 4.

  • Page 34: Wwan Card

    WWAN card Removing the WWAN card Prerequisites 1. Follow the procedure in before working inside your tablet. 2. Remove the stylus. 3. Remove the handle (for the models shipped with a handle). 4. Remove the batteries. 5. Remove the back-cover assembly.

  • Page 35: Installing The Wwan Card

    Steps 1. Disconnect the fan cable from the connector on the system board. 2. Unroute the fan cable from its routing guides along the right side of the system-board shielding cover. 3. Peel the gasket at the top-left side of the system-board shielding cover. 4.
  • Page 36 Removing and installing components...
  • Page 37 13. Connect the fan cable to the connector on the system board. NOTE: For instructions on how to find your computer's IMEI (International Mobile Station Equipment Identity) number, see the knowledge base article 000143678 at https://www.dell.com/support/. Next steps 1. Install the back-cover assembly.

  • Page 38: I/O Daughter-Board

    4. Install the stylus. 5. Follow the procedure in after working inside your tablet. I/O daughter-board Removing the I/O daughter-board Prerequisites 1. Follow the procedure in before working inside your tablet. 2. Remove the stylus. 3. Remove the handle (for the models shipped with a handle). 4.

  • Page 39: Installing The I/O Daughter-Board

    2. Remove the two screws (M2x3) that secure the I/O daughter-board FPC bracket in place. 3. Remove the I/O daughter-board FPC bracket away from the system board. 4. Disconnect the I/O daughter-board FPC from the connector on the system board. 5.

  • Page 40: Usb/Hdmi Port

    6. Adhere the conductive tape to the I/O daughter-board FPC. Next steps 1. Install the back-cover assembly. 2. Install the batteries. 3. Install the handle (for models shipped with handle). 4. Install the stylus. 5. Follow the procedure in after working inside your tablet.

  • Page 41: Installing The Usb/Hdmi Port

    Steps 1. Peel the conductive tape from the USB/HDMI port. 2. Remove the two screws (M2x3) that secure the USB/HDMI port bracket in place. 3. Remove the USB/HDMI port bracket away from the tablet. 4. Disconnect the USB/HDMI port cable from the connector on the system board. 5.
  • Page 42 Steps 1. Align the screw holes on the USB/HDMI port with the screw holes on the tablet. 2. Replace the single screw (M2x5) to secure the USB/HDMI port to the tablet. 3. Connect the USB/HDMI port cable to the connector on the system board. 4.

  • Page 43: Usb-Port Assembly

    USB-port assembly Removing the USB-port assembly Prerequisites 1. Follow the procedure in before working inside your tablet. 2. Remove the stylus. 3. Remove the handle (for the models shipped with a handle). 4. Remove the batteries. 5. Remove the back-cover assembly.

  • Page 44: Mini-Serial Rs232 Port Assembly

    Mini-serial RS232 port assembly Removing the Mini-serial RS232 port assembly Prerequisites 1. Follow the procedure in before working inside your tablet. 2. Remove the stylus. 3. Remove the handle (for the models shipped with a handle). 4. Remove the batteries. 5.

  • Page 45: Rj45-Port Assembly

    RJ45-port assembly Removing the RJ45-port assembly Prerequisites 1. Follow the procedure in before working inside your tablet. 2. Remove the stylus. 3. Remove the handle (for the models shipped with a handle). 4. Remove the batteries. 5. Remove the back-cover assembly.

  • Page 46: Blank Top-Cover

    About this task The figure indicates the location of the RJ45-port assembly and provides a visual representation of the installation procedure. Steps NOTE: For models shipped with an expansion bay at the top side of the tablet. 1. Align the screw holes on the RJ45-port assembly with the screw holes on the tablet. 2.

  • Page 47: Installing The Blank Top-Cover

    About this task The figure indicates the location of the blank top-cover and provides a visual representation of the removal procedure. Steps NOTE: For models shipped with an empty expansion bay at the top side of the tablet. 1. Remove the four screws (M2x5) that secure the blank top-cover to the tablet. 2.

  • Page 48: Usb Daughter-Board

    Steps NOTE: For models shipped with an empty expansion bay at the top side of the tablet. 1. Align the screw holes on the blank top-cover with the screw holes on the tablet. 2. Replace the four screws (M2x5) to secure the blank top-cover to the tablet. Next steps 1.

  • Page 49: Installing The Usb Daughter-Board

    4. Remove the two screws (M1x2.65) that secure the USB daughter-board to the system board. 5. Remove the USB daughter-board away from the tablet. Installing the USB daughter-board Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. Steps NOTE: For models shipped with a USB connector in the expansion bay at the top side of the tablet.

  • Page 50: Rj45 Daughter-Board

    Steps NOTE: For models shipped with a Mini-serial RS232 connector in the expansion bay at the top side of the tablet. 1. Align the screw holes on the Mini-serial RS232 daughter-board with the screw holes on the system board. 2. Replace the two screws (M1x2.65) to secure the Mini-serial RS232 daughter-board to the system board. 3.

  • Page 51: Installing The Rj45 Daughter-Board

    Steps NOTE: For models shipped with an RJ45 connector in the expansion bay at the top side of the tablet. 1. Peel the gasket from the RJ45 FPC. 2. Open the latch and disconnect the RJ45 FPC from the connector on the RJ45 daughter-board. 3.

  • Page 52: Decoder Daughter-Board

    Decoder daughter-board Removing the decoder daughter-board Prerequisites 1. Follow the procedure in before working inside your tablet. 2. Remove the stylus. 3. Remove the handle (for the models shipped with a handle). 4. Remove the batteries. 5. Remove the back-cover assembly.

  • Page 53: World-Facing Camera

    Steps NOTE: For models shipped with a scanner in the expansion bay at the top side of the tablet. 1. Connect the scanner FPC to the connector in the decoder daughter-board. 2. Align the screw holes on the decoder daughter-board with the screw holes on the system board. 3.

  • Page 54: Installing The World-Facing Camera

    Steps NOTE: For models shipped with a world-facing camera. 1. Peel the gasket at the top-left side of the system-board shielding cover. 2. Remove the three screws (M2x3) that secure the camera-connector bracket to the system board. 3. Remove the camera-connector bracket away from the tablet. 4.
  • Page 55 About this task The figure indicates the location of the world-facing camera and provides a visual representation of the removal procedure. Steps NOTE: For models shipped with a world-facing camera. 1. Align the screw holes on the world-facing camera with the screw holes on the tablet. 2.

  • Page 56: Heat Sink

    5. Follow the procedure in after working inside your tablet. Heat sink Removing the heat sink Prerequisites 1. Follow the procedure in before working inside your tablet. 2. Remove the stylus. 3. Remove the handle (for the models shipped with a handle). 4.

  • Page 57: Installing The Heat Sink

    Steps 1. Disconnect the fan cable from the connector on the system board. 2. Unroute the fan cable from its routing guides along the right side of the system-board shielding cover. 3. Peel the gasket at the top-left side of the system-board shielding cover. 4.
  • Page 58 Removing and installing components...

  • Page 59: Coin-Cell Battery

    Steps 1. Align the screw holes on the heat sink with the screw holes on the system board. 2. In sequential order (as indicated on the heat sink), replace the four screws (M2x3) to secure the heat sink to the system board.

  • Page 60: Installing The Coin-Cell Battery

    Steps 1. Remove the two screws (M2x3) that secure the USB/HDMI port bracket in place. 2. Remove the USB/HDMI port bracket away from the tablet. 3. Disconnect the USB/HDMI port cable from the connector on the system board and move it away from the system board. 4.

  • Page 61: Usb/Hdmi Door

    Steps 1. Adhere the coin-cell battery to the slot on the system board. 2. Route the coin-cell battery cable through the routing guides along the left side of the system board. 3. Connect the coin-cell battery cable to the connector on the system board. 4.

  • Page 62: Installing The Usb/Hdmi Door

    Steps 1. Remove the two screws (M2x2) that secure the USB/HDMI door to the back-cover assembly. 2. Remove the USB/HDMI door away from the back-cover assembly. Installing the USB/HDMI door Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The figure indicates the location of the USB/HDMI door and provides a visual representation of the installation procedure.

  • Page 63: Scanner Assembly

    Steps 1. Align the screw holes on the USB/HDMI door with the screw holes on the back cover. 2. Replace the two screws (M2x2) to secure the USB/HDMI door to the back cover. Next steps 1. Install the back-cover assembly. 2.

  • Page 64: Installing The Scanner Assembly

    Steps 1. Remove the four screws (M2x5) that secure the scanner module to the tablet. 2. Remove the scanner assembly away from the tablet. Installing the scanner assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The figure indicates the location of the heat sink card and provides a visual representation of the installation procedure.

  • Page 65: Front Camera And Microphone Assembly

    Steps 1. Align the screw holes on the scanner module with the screw holes on the tablet. 2. Replace the four screws (M2x5) to secure the scanner module to the tablet. Next steps 1. Install the decoder daughter-board. 2. Install the back-cover assembly.

  • Page 66: Installing The Front Camera And Microphone Assembly

    Steps NOTE: Latitude 7230 Rugged Extreme Tablet features three configurations for the front camera and microphone assembly: a. Front camera and microphone assembly b. Microphone and bracket (without front camera) c. Bracket only (without front camera and microphone) NOTE: If any component in the assembly is faulty, you must replace the entire assembly.

  • Page 67: Fan And Ssd Heat-Sink Assembly

    Steps 1. Align the screw holes on the bracket with the screw holes on the tablet. 2. Replace the two screws (M2x3) to secure the front camera and microphone assembly to the tablet. 3. Connect the front-camera FPC or microphone FPC to the connector on the system board. Next steps 1.

  • Page 68: Installing The Fan With Ssd Heat-Sink

    Steps 1. Disconnect the fan cable from the connector on the system board. 2. Unroute the fan cable from the routing guides along the right-side of the system-board shielding cover. 3. Remove the two screws (M2x5) that secure the fan to the tablet. 4.

  • Page 69: System Board

    Steps 1. Align the screw holes on the SSD heat-sink with the screw holes on the system board. 2. Align the screw holes on the fan with the screw holes on the tablet. 3. Replace the three screws (M2x2) to secure the SSD heat-sink to the system board. 4.
  • Page 70 9. Remove the WWAN card (for models shipped WWAN card). 10. Remove the daughter-board. 11. Remove the USB/HDMI port. 12. Remove the USB-port assembly, Mini-serial RS232 port assembly, RJ45-port assembly, or blank top-cover. 13. Remove the daughter-board, Mini-serial RS232 daughter-board, RJ45 daughter-board, and decoder...
  • Page 71 Removing and installing components...

  • Page 72: Installing The System Board

    Steps 1. For models shipped with WLAN antennas, disconnect the red GPS antenna cable, green WLAN Aux P-sensor cable, and green WLAN Main P-sensor cable from the connectors on the system board and unroute the cables from the routing guides. 2.
  • Page 73 Figure 2. System board connectors 1. Speaker cable connector 2. RJ-45/Fischer USB 3.0/Mini-serial RS-232 daughter-board connector 3. 1D-2D barcode scanner daughter-board connector 4. World-facing camera cable connector 5. Front-camera cable connector 6. Fan cable connector 7. Function-button cable connector 8. Solid-state drive connector 9.
  • Page 74 Removing and installing components...
  • Page 75 Steps 1. Align the screw holes on the system board with the screw holes on the tablet. 2. Replace the eight screws (M2x3) to secure the system board to the tablet. 3. Connect the speaker cable, docking FPC, touch panel FPC, display cable, and function daughter-board FPC to the connector on the system board.

  • Page 76: Display Assembly

    7. Install the USB-port assembly, Mini-serial RS232 port assembly, RJ45-port assembly, or blank top-cover. 8. Install the USB/HDMI port. 9. Install the daughter-board. 10. Install the WWAN card (for models shipped WWAN card). 11. Install the wireless card. 12. Install the M.2 2230 solid-state drive.

  • Page 77: Installing The Display-Panel Assembly

    Steps 1. For models shipped with a Mini-serial RS232 port or RJ45 port, remove the single screw (M2x2) that secure the Mini-serial RS232/RJ45 bezel from the display-panel assembly. 2. Remove the Mini-serial RS232/RJ45 bezel away from the display-panel assembly. NOTE: The RS232/RJ-45 bezel that is removed from the faulty display-panel assembly must be replaced in the replacement display-panel assembly.
  • Page 78 Steps 1. Place the tablet on a flat and clean surface. 2. For models shipped with a Mini-serial RS232 port, replace the four hexagonal Mini-serial RS232 FPC standoff nuts on the display-panel assembly. NOTE: The four hexagonal Mini-serial RS232 FPC standoff nuts that are removed from the faulty display-panel assembly must be replaced in the replacement display-panel assembly.

  • Page 79: Chapter 3: Drivers And Downloads

    Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article, Drivers and Downloads FAQ 000123347. Drivers and downloads...

  • Page 80: Chapter 4: Bios Setup

    BIOS setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly. NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed. NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen information for future reference.

  • Page 81: System Setup Options

    NOTE: If you have not installed the optional keyboard, press + button (volume up) instead of F12. NOTE: It is recommended to shutdown the computer if it is on. The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options are: ●...
  • Page 82 Table 5. System setup options—System information menu (continued) Overview Core Count Displays the number of cores on the processor. Processor ID Displays the processor identification code. Processor L2 Cache Displays the processor L2 Cache size. Processor L3 Cache Displays the processor L3 Cache size. Microcode Version Displays the microcode version.
  • Page 83 By default, the Video/Power only on Type-C Ports option is disabled. Type-C Dock Override Enables to use connected Type-C Dell Dock to provide data stream with external USB ports disabled. When Type-C Dock override is enabled, the Video/Audio/Lan submenu is activated.
  • Page 84 Table 7. System setup options—Integrated Devices menu (continued) Integrated Devices Type-C Dock Audio Enable or disable the usage of audio on Dell Dock external ports. By default, the Audio option is enabled. Type-C Dock Lan Enable or disable the usage of LAN on Dell Dock external ports.
  • Page 85 Table 8. System setup options—Storage menu Storage SATA/NVMe Operation SATA/NVMe Operation Set the operating mode of the integrated storage device controller. By default, the RAID On option is enabled. Storage interface Port Enablement This page allows you to enable the onboard drives. By default, the M.2 PCIe SSD-0 option is enabled.
  • Page 86 Table 10. System setup options—Connection menu (continued) Connection By default, the Bus Mode PCIe option is enabled. WLAN Enable or disable the internal WLAN device. By default, the option enabled. Bluetooth Enable or disable the internal Bluetooth device By default, the option enabled. Contactless smartcard/NFC Enable or disable the internal Contactless smartcard/NFC device By default, the option enabled.
  • Page 87 By default, the Optimized option is enabled. USB Wake Support Wake on Dell USB-C Dock When enabled, connecting a Dell USB-C Dock will wake the system from Standby, Hibernate, and Power Off. By default, the Wake on Dell USB-C Dock option is enabled.
  • Page 88 Table 12. System setup options—Security menu (continued) Security PPI Bypass for Clear Commands Controls the TPM Physical Presence Interface (PPI). By default, the PPI ByPass for clear Commands option is disabled. Chassis intrusion Controls the chassis intrusion feature. By default, the On-Silent option is enabled. Clear Intrusion Warning By default, the option is disabled.
  • Page 89 Allow Non-Admin PSID Revert Enable Allow Non-Admin PSID Revert Controls access to the Physical Security ID (PSID) revert of NVMe hard-drives from the Dell Security Manager prompt. By default, the option is disabled. Table 14. System setup options—Update, Recovery menu...
  • Page 90 Everyday, Weekdays, or Selected Days. By default, the option is disabled. Diagnostics When enabled, Dell Operating System Agents will be capable of scheduling onboard diagnostics on a subsequent boot which can help assist in the prevention and resolution of hardware related issues.
  • Page 91 Table 16. System setup options—Keyboard menu (continued) Keyboard Keyboard Backlight Timeout on Set the timeout value for the keyboard backlight when the is running only on Battery battery power. By default, the 10 seconds option is enabled. Device Configuration Hotkey Access Manages whether you can access device configuration screens through hotkeys during system startup.
  • Page 92 Table 18. System setup options—Virtualization menu (continued) Virtualization Enable OS Kernel DMA Support This setting controls Kernel DMA protection for both Internal and External ports. This setting does not directly enable DMA protection in the operating system. By default, the option is enabled. Table 19.

  • Page 93: Updating The Bios

    Updating the BIOS in Windows to download the latest BIOS setup program file. 2. Create a bootable USB drive. For more information, search in the Knowledge Base Resource at www.dell.com/support. 3. Copy the BIOS setup program file to the bootable USB drive.

  • Page 94: Updating The Bios From The F12 One-Time Boot Menu

    One-Time boot menu on the computer. Most of the Dell computers built after 2012 have this capability, and you can confirm by booting your computer to the F12 One-Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your computer. If the option is listed, then the BIOS supports this BIOS update option.

  • Page 95: System And Setup Password

    System and setup password Table 21. System and setup password Password type Description System password Password that you must enter to log in to your system. Setup password Password that you must enter to access and make changes to the BIOS settings of your computer. You can create a system password and a setup password to secure your computer.

  • Page 96: Clearing Cmos Settings

    Clearing BIOS (System Setup) and System passwords About this task To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying Windows or your application.

  • Page 97: Chapter 5: Troubleshooting

    ● Using a non-Dell or incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell that is designed to work with your Dell computer. Do not use a battery from other computers with your computer.

  • Page 98: Running The Supportassist Pre-Boot System Performance Check

    Running the SupportAssist Pre-Boot System Performance Check Steps 1. Turn on your computer. 2. As the computer boots, press the F12 key as the Dell logo appears. 3. On the boot menu screen, select the Diagnostics option. 4. Click the arrow at the bottom left corner.

  • Page 99: Lcd Power Rail Test (L-Bist)

    LCD Built-in Self Test (BIST) Dell laptops have a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with the LCD (screen) of the Dell laptop or with the video card (GPU) and PC settings.
  • Page 100 3~5 seconds. Non-RPMC Flash on Boot Guard fused system CPU failure ● Run the Dell Support Assist/Dell Diagnostics tool. ● If problem persists, replace the system board. System board failure (included ●...

  • Page 101: Real-Time Clock (Rtc Reset)

    ● Ethernet activity indicator = Yellow flashing Real-Time Clock (RTC Reset) The Real Time Clock (RTC) reset function allows you or the service technician to recover Dell systems from No POST/No Power/No Boot situations. The legacy jumper enabled RTC reset has been retired on these models.

  • Page 102: Backup Media And Recovery Options

    It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its factory state. You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures.
  • Page 103 7. Install the base cover. 8. Connect the power adapter to your computer. 9. Turn on your computer. NOTE: For more information about performing a hard reset, search in the Knowledge Base Resource at www.dell.com/ support. Troubleshooting...

  • Page 104: Chapter 6: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 24. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com Tips Contact Support In Windows search, type Contact Support, and press Enter.

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