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Service and Support Policies
NEC Technologies is committed to providing the highest quality service and support for your
MultiSync presentation monitor. A customer service group that is dedicated to the support of
this product line is available to provide a single point of contact for technical support, trouble
shooting, service and repair issues.
Please address all questions concerning the following subjects to the phone number listed
below:
For technical support or any questions concerning the operation of this product.
To arrange for on-site repair service during the warranty period or after its expiration.
For the location of your nearest authorized NEC service center.
To report a DOA product and verify its status for return authorization.
1-800-836-0655
Due to the size and weight of large screen presentation monitor products, it is preferable to
solve problems on-site rather than to incur the expense and risk of damage in return shipping.
NECís service policies and procedures make it as effortless as possible for you to receive factory
authorized and trained service at your location.
Eligibility/Return for Exchange Procedure
If a product is suspected of being DOA, customers must call NECTECH VSD Technical Support.
A representative will assist in making the product fully functional or verify it as a DOA.
VSD Technical Support 1-800-836-0655
NEC technical support will provide a procedure for repair instead of exchange.
If the product is determined to be DOA, the Technical Support Representative will request the
following information in order to issue a Material Return Authorization (MRA) number:
Product model number
Serial number
A complete description of the problem
If approved, an MRA number and return address will be issued. All product to be returned must
be shipped freight pre-paid in its original carton to a designated NECTECH facility. The
customer assumes the risk of loss. The defective product must be received by NECTECH within
21 calendar days from the date the MRA was issued.
Any questions concerning service and repair policies or procedures can also be addressed in
writing to:
NEC Technologies
Visual Systems Division
Customer Service
1250 North Arlington Heights Road
Itasca, Illinois 60143
On-site Service/Repair Policy
NEC offers on-site service and repair for all of our MultiSync presentation monitor products of 29''
and larger screen size. Warranty repair is provided by our service-authorized Visual Systems
Division Dealers and network of factory-trained independent service providers. If you are
experiencing a problem with your monitor, please contact the authorized NEC Visual Systems
Division dealer from which it was purchased. If this is a reseller who is unable to provide service,
call NEC directly at 1-800-836-0655.
DOA Policy
A product is considered DOA if it fails to function according to current published specifications
because of defects in NECTECH factory materials and/or workmanship during the first 30 days
from the date of purchase by the end user. After the 30 day period any defective product will
be considered a warranty repair.
A product is NOT considered DOA if it is functional but the box is damaged or it is missing
contents such as manuals, cables, etc.
NECTECH reserves the right to repair rather than replace any product.
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